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Archived: Hartfield House

Reports


Inspection carried out on 27 June 2013

During an inspection to make sure that the improvements required had been made

Our inspection on the 25th April 2013 found that people who use the service, staff and visitors were not protected against the risks of unsafe or unsuitable premises. We saw that the fire doors did not have an adequate seal around them and there was no person trained to use the fire extinguishers, broken furniture was not stored securely, radiator covers were not in place, blinds and curtains were broken and bedding old and faded. We asked the provider to send us an action plan and they did.

During our unannounced visit on the 27th June 2013 we saw improvements and repairs had been made to the premises.

We spoke to staff and one person who used the service, they told us, “I like the bedding, it’s nice, lots of colour”.

Inspection carried out on 25 April 2013

During a routine inspection

Our inspection on the 25th April 2013 also included a follow up inspection from the previous year when we observed the premises were not always fully maintained and that some service users were staying at the home on a long term basis.

On the day of our visit we observed service users having their breakfast and preparing to go out for the day. We saw that people could eat at their own pace and were not hurried. The dining room was bright and airy and the windows were open. Some service users were waiting for transport to take them to a day centre, others were independently taking the bus into the nearby town. We spoke with several service users who told us, "I like it here, I can do what I want", another said "I get bored in the evening and go upstairs and watch the television". We saw service users moving about freely and talking with staff.

During our visit we saw that a new agreement had been drawn up with the local authority about the length of time service users stayed at the home. We also noted that the maintenance of the building was still poor.

Inspection carried out on 1 May 2012

During a routine inspection

Many service users were out of the building at the time of inspection. However, The people we spoke to were happy and demonstrated a relaxed manner and were observed to spend their time as they wished, with the support of staff as necessary.

We saw positive interactions between staff and people who use the service, with staff being supportive towards the needs of people. We saw that staff treated people with respect and maintained their privacy and dignity

Inspection carried out on 20 January 2012

During a routine inspection

The people we spoke to were happy and said they enjoyed their stay at Hartfield House. We saw that people were able to spend their time as they wished, with the support of staff as necessary.

The atmosphere within the home was relaxed and we saw positive interactions between staff and people who use the service, with staff being supportive towards the needs of people. We saw that staff treated people with respect and maintained their privacy and dignity.

However, we did find concerns with the management and recording of medication for people who use the service, as well as some environmental issues.

Reports under our old system of regulation (including those from before CQC was created)