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Southside Partnership - Ambleside Avenue Good

Inspection Summary

Overall summary & rating


Updated 19 March 2020

About the service

Southside Partnership – Ambleside Avenue is a residential care home that can provide personal care and support to up to six people with learning disabilities or autism. At the time of our inspection six people were using the service. Most people currently using the service also had physical disabilities.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

People we spoke with told us they were happy living at Ambleside Avenue and with the care and support they received there. A quote we received from one person the service supported summed up how people felt about the care home, ”I’m happy living here and I’m glad I moved in…The staff are lovely and look after me like my own family.”

People nearing the end of their life received compassionate and supportive care from staff, although they had not received any formal end of life care training. We recommended the provider finds out more about end of life care training for staff, based on current best practice.

The service was safe. There were systems and processes to protect people from the risk of abuse. People were cared for by staff who knew how to prevent or manage risk in a person-centred way. This kept people safe, while not restricting their freedom. There were sufficient numbers of staff whose suitability to work with people with learning disabilities had been thoroughly checked. People received their medicines as they were prescribed. There were regular checks to make sure the environment was safe. The care home was kept clean and staff followed relevant national guidelines regarding the infection control and basic food hygiene.

People benefited from being cared for and supported by staff who were well-trained and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood people’s health needs and promoted good outcomes and quality of life for people. People continued to be supported to stay healthy and well and have access to the relevant community health care professionals. The home environment was set up in an innovative way that promoted people’s independence and reflected their individual needs and preferences.

People received care and support from staff who were kind, empathetic and respectful. Staff took the time to get to know people well and understand their preferences and wishes. People were treated equally and had their human rights and diversity respected, including their spiritual and cultural needs and wishes. Staff used different methods to support people to express their views and make choices about their care, depending on how people communicated and what worked best for them. People were encouraged and supported to develop their independent living skills.

People received person-centred care that focused on what was most important to them and took into account their diverse needs and wishes. People were involved in reviewing care plans regularly to keep them up to date. Managers and staff understood the Accessible Information Standard and ensured people were given information in a way they could easily understand. People had opportunities to take part in a variety of in-house and community based social activities that were meaningful to them and tailored to their interests and abilitie

Inspection areas



Updated 19 March 2020

The service was safe.

Details are in our safe findings below.



Updated 19 March 2020

The service was effective.

Details are in our effective findings below.



Updated 19 March 2020

The service was caring.

Details are in our caring findings below.



Updated 19 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 19 March 2020

The service was well-led.

Details are in our well-led findings below.