Archived: Drewstead Lodge

Updated 27 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Drewstead Lodge is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since it was registered with us. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We spoke with one person who used the service and one relative about their experience of the care provided. Where people had limited verbal communication, we observed their interactions with support staff. We also spoke with the registered manager and nominated individual.

We reviewed a range of records. This included care records, medicines management procedures and quality assurance processes.

After the inspection

We contacted one healthcare professional to find out their experiences of working with this provider.

Updated 27 April 2022

About the service

Drewstead Lodge is a residential care home providing accommodation and personal care to older people. At the time of our inspection, there was one person using the service.

People’s experience of using this service and what we found

A safe service was provided for people by staff who knew them well. There was enough staff to support people with their daily activities. The provider was aware about the safeguarding procedure and the actions they had to take if the person they supported was at risk of abuse. Risks to people using the service were monitored to ensure good care delivery. Medicines were safely administered. Effective infection prevention and control (IPC) procedures were followed to minimise the risk of catching and spreading infections.

Leadership at the service was honest, open and transparent. Family members felt the service was meeting their expectations and they were involved in the matters arising regarding their relatives. Staff used appropriate communications to interact with people. Service quality was monitored and changes were made accordingly to improve as necessary. Staff understood their responsibilities and accountability to legal requirements. The provider established effective working partnerships to promote and support people's well-being.

Rating at last inspection

The last rating for this service was good (published 14 March 2018).

Why we inspected

This was a planned inspection based on the previous rating.

CQC has introduced focused/targeted inspections to follow up on previous breaches and to check specific concerns. We undertook a focused inspection approach to review the key questions of Safe, and Well-led.

As no concerns were identified in relation to the key questions is the service Effective, Caring and Responsive, we decided not to inspect them. Ratings from the previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service remains good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Drewstead Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.