Archived: The New House

The home was warm, looked clean and was furnished in a homely way. There were no institutional features. In addition to their own bedrooms, people could spend time in the living room or the conservatory which overlooked the garden.

People's needs were assessed, their care was planned and staff delivered care and support according to people's needs and preferences.

People were encouraged to be as independent as possible. They were supported to carry out household tasks and to prepare food and drinks, where appropriate.

People were supported to be healthy and to attend appointments with a range of health professionals.

People were supported to eat and drink in sufficient amounts to meet their nutritional needs and their preferences.

There were good arrangements for the storage, administration and recording of medication. The pharmacist carried out regular audits of the medication.

People were cared for by sufficient numbers of suitable qualified and experienced staff. The staff team was stable, which meant that people knew the staff well.

We spoke by telephone with the person's relative about the care their family member received at the home. We met and spoke with the responsible individual and had telephone discussions with two of the three members of staff that worked at the home. The responsible individual managed the day to day running of the service.

The person's relative told us, " XX is so happy there. They give 100% good care."

We found that staff knew the person well and understood their personal needs and ways of communicating those needs. Records showed that staff supported the person to enjoy their chosen activities and maintain friendships with family and friends.

The home was warm, clean and comfortably furnished. We saw the person's bedroom was well furnished with personal photographs of family and friends displayed.

We found that the person was supported appropriately by staff with their healthcare and medication. This ensured their well being was maintained.

Staff told us they felt supported by the manager and had the skills they needed to meet the identified needs of the person they supported.

All records we looked at were up to date, in good order and secure.