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Barnet Mencap - 35 Hendon Lane Good

Inspection Summary


Overall summary & rating

Good

Updated 25 April 2019

About the service: Barnet Mencap – 35 Hendon Lane (also known as Take a Break) is a short break respite service run by Barnet Mencap. The service provides support for children and young adults on a short break or respite basis in their homes. The service mainly provides a service to families at weekends or on school holidays. The service works with a portfolio of 10 families on a regular basis.

On the day of the inspection, nobody was receiving personal care. Therefore, we reviewed documentation based on people who received a service within one week of the inspection date.

People’s experience of using this service:

Relatives were positive around the service received, particularly commenting on staff knowledge and trust built between the person receiving care and the staff member.

People received a consistent level of care from a team of regular care workers. There were enough staff employed to meet people's needs.

Risks to people were managed in a way that kept them as safe as possible whilst promoting independence and learning. Risk management guidelines were in place to help care workers when supporting people.

Care plans were individualised and met the needs of people using the service. People were supported to lead socially active lives.

There was a clear management structure and staff told us they felt supported and valued.

Staff received regular training and had one to ones with the service manager.

Rating at last inspection: Good. (Report published August 2016)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection report


Inspection areas

Safe

Good

Updated 25 April 2019

The service was safe.

Details are in our Safe findings below.

Inspection report


Effective

Good

Updated 25 April 2019

The service was effective.

Details are in our Effective findings below.

Inspection report


Caring

Good

Updated 25 April 2019

The service was caring.

Details are in our Caring findings below.

Inspection report


Responsive

Good

Updated 25 April 2019

The service was responsive.

Details are in our Responsive findings below.

Inspection report


Well-led

Good

Updated 25 April 2019

The service was well-led.

Details are in our Well-Led findings below.

Inspection report