Archived: Care Connect Homecare Services

We spoke with three people using the service. They were complimentary about the staff and the care and support provided. Comments made included; 'I am well looked after, everything is fine' and 'There are no issues, the staff know what they are doing and they are very nice'.

We saw that appropriate arrangements were in place to help safeguard people from abuse. One of the people using the service that we spoke with told us, "I trust them completely, I feel safe with them always'.

Arrangements were in place to ensure that people using the service were cared for by staff that were safely recruited, properly trained, supported and supervised.

The systems in place to monitor the service provided helped to protect people against the risks of inappropriate or unsafe care.

The medication management system was safe. This helps protect people's safety, health and well being.

People needs were met by a sufficient number of suitably trained staff.

An effective complaints procedure was in place. People knew how to make a complaint and were confident that their concerns would be listened to and acted upon.