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Dove Court Care Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 12 September 2019

About the service:

Dove Court Care Home is a residential care home that was providing personal care to 27 people aged 65 and over at the time of the inspection.

Dove Court Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and care provided, and both were looked at during this inspection.

Dove Court Care Home accommodates up to 32 people in one building.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

People’s experience of using this service:

Relatives we spoke with couldn’t praise the kindness of staff highly enough. They consistently told us the care staff provided was outstanding and they felt staff were ‘family’. The registered manager provided numerous examples of times when staff had gone above and beyond, including the support staff provided to one person with an item that provided them great comfort.

Staff promoted people’s dignity and privacy. Staff provided person-centred support by listening to people and engaging them at every opportunity.

People were encouraged to socialise, pursue their interests and hobbies and try new things in a wide variety of inspiring and innovative ways. There was a focus on wellbeing and having a sense of purpose. All staff involved ensured people had access to as many opportunities as possible to aid their physical and mental health well-being. Activities formed an extremely important part of people’s lives and had a positive impact on their wellbeing. Arrangements for work, are innovative, meet people’s individual needs, and follow best practice guidance so people can live as full a life as possible.

The registered manager led by example to ensure the culture of the service drove and improved high-quality, person centred care. They valued their staff and recognised the importance of their professional development.

The service’s vision and values centred around the people they supported. The organisation’s statement of purpose documented a philosophy of maximising people’s life choices, encouraging independence, inclusion and people having a sense of worth and value. Staff expressed a passion for providing high quality care. Our inspection found that the organisation’s philosophy was definitely embedded in Dove Court Care Home.

Relatives’ views were sought, and opportunities taken to improve the service. Staff were supervised, supported and clear about what was expected of them. Audits and checks were carried out, so any problem could be identified and rectified.

Recruitment, staffing, medicine management, infection control and upkeep of the premises protected people from unsafe situations and harm.

Staff understood their responsibilities to protect people from abuse and discrimination. They knew to report any concerns and ensure action was taken. The registered manager worked with the local authority safeguarding adults’ team to protect people.

Staff were trained and supported to be skilled and efficient in their roles. They were very happy about the level of training and support they received and showed competence when supporting people.

The premises provided people with a variety of spaces for their use with relevant facilities to meet their needs. Bedrooms were very individual and age and gender appropriate.

Support plans were reviewed with the person when possible, staff who supported the person and family members. Staff looked to identify best practice and used this to people’s benefit. Staff worked with and took advice from health care professionals. People’s health care needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Rating at last inspection:

At the last inspection the service was rated Outstanding;

Inspection areas

Safe

Good

Updated 12 September 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 12 September 2019

The service was effective.

Details are in our Effective findings below.

Caring

Outstanding

Updated 12 September 2019

The service was exceptionally caring.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 12 September 2019

The service was exceptionally responsive.

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 12 September 2019

The service was exceptionally well-led.

Details are in our Well-Led findings below.