Redcot Residential Care Home

Updated 7 August 2025

Date of assessment: 21 August 2025

Redcot Residential Care Home (Redcot) is a care home without nursing for up to 32 older people and people living with dementia. There were 20 people living at Redcot when we visited.

The assessment took place due to concerns raised regarding people’s safety and the management of the service. We found the provider had put measures in place to address the concerns, implemented systems to minimise risks going forward and provided support to the staff team. We received positive feedback from people, relatives and staff regarding improvements and how people’s care was provided. During our assessment we found some areas which required on-going improvement in relation to how records were maintained. The provider assured us they had already identified these concerns and provided evidence of how they were addressing the issues.

There was no registered manager in place at the time of our assessment. A manager had been in post for several months prior to our assessment although had left their position before their registration with CQC had been completed. The regional director had previously held the position of registered manager at Redcot and had returned to provide additional managerial support alongside the regional dementia care director. On the day of our assessment, interviews for an interim manager had been planned and recruitment for a permanent manager had started.

Risks to people’s safety were known to staff and managed well, with systems in place to monitor their well-being. Accidents and incidents were reviewed and acted upon to minimise the risk of them happening again. Staff demonstrated understanding of their safeguarding responsibilities and concerns were reported to relevant agencies. People lived in a safe environment which was well maintained. Staff were on the whole recruited safely and received an induction, supervision and training to support them in their roles.

People’s needs were assessed prior to them moving to Redcot. Regular reviews were completed, and reassessments took place following any hospital stays or significant changes. Staff gained people’s consent prior to supporting them and ensured people’s care was provided in line with their wishes. Positive relationships had been developed with health and social care professionals, and best practice guidance was followed when monitoring people’s health.

The provider had established quality assurance systems to monitor the service people received. This included completing internal audits, commissioning external audits, monitoring complaints and gathering the opinions of people, relatives and staff through meetings and surveys. The senior leadership team acknowledged concerns had not always been acted upon promptly leading to a dip in the standard of care and support. They had reviewed the reasons for this, made adjustments to processes and implemented additional ways for people relatives and staff to raise concerns. Following these actions, they were confident any concerns would be identified and addressed in a timely way going forward.

Updated 7 August 2025

People told us they were happy and safe living at Redcot and saw it as their home. People were able to bring their own furniture, pictures and personal items which people told us was important to them. There were enough staff available to ensure people’s needs were met safely and people did not have to wait for their care. People appeared relaxed in the company of staff and told us they felt staff knew them well. We heard conversations and many shared jokes between people and the staff team which demonstrated staff had developed positive personal relationships with people. The positive culture ran throughout the service with staff and leaders from all roles spending time with people.

People received their medicines in line with their prescriptions and where appropriate people were supported to continue managing their own medicines. Health professionals visited Redcot regularly and people told us that staff would always organise a GP or nurse to visit if they requested or needed this.

People were able to make choices regarding how they received their support and told us staff respected their decisions. They described staff as being caring, compassionate and respectful of their privacy. People told us they did not feel bored or isolated. They were able to join in with organised activities or spend time with their own hobbies and interests. We received positive feedback regarding the food which was prepared using fresh ingredients with choices always available.

People and their relatives felt they were able to raise any suggestions and concerns with the management team and staff members and these would be addressed.