You are here

Inspection Summary


Overall summary & rating

Good

Updated 26 September 2019

About the service

Rivington View is a two storey purpose built home that provides nursing and personal care for up to 33 people. The home has various communal and quiet sitting rooms and provides accommodation in single rooms. At the time of the inspection 29 people were using the service.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to express their views. People told us they had choices and were involved in making day to day decisions.

The service had an open and supportive culture. Systems were in place to monitor the quality and safety of care delivered. There was evidence of improvement and learning from any actions identified.

There were sufficient numbers of trained staff to support people safely. Recruitment processes were robust and helped to ensure staff were appropriate to work with vulnerable people.

People’s needs were thoroughly assessed before starting with the service. People and their relatives, where appropriate, had been involved in the care planning process.

Staff were competent and had the skills and knowledge to enable them to support people safely and effectively. Staff received the training and support they needed to carry out their roles effectively. Staff received regular supervisions and appraisals.

Staff had awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risk where possible.

Staff supported people to access other healthcare professionals when required. Staff supported people to manage their medicines safely.

Staff worked with other agencies to provide consistent, effective and timely care. We saw evidence that the staff and management worked with other organisations to meet people’s assessed needs.

We observed many caring and positive interactions between staff and people throughout the inspection. Staff had formed genuine relationships with people and knew them well and were seen to be consistently caring and respectful towards people and their wishes.

The provider and registered manager followed governance systems which provided effective oversight and monitoring of the service.

The premises were homely and well maintained. We observed a relaxed atmosphere throughout the home where people could move around freely as they wished.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 27 January 2017).

Why we inspected

This was a planned inspection based on the previous rating. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rivington View on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 September 2019

The service was well-led.

Details are in our well-led findings below.