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Inspection report

Date of Inspection: 11 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF | 77.11 KB

Overview

Inspection carried out on 11 July 2013

During a routine inspection

Staff had policy and procedure guidance for consent and they had a good understanding of why consent to care and treatment was necessary.

Care files contained detailed assessments of care or nursing needs. Preferences, likes and dislikes were documented. Risk assessments had also been reviewed when health or care needs had changed. Health professional visits had been recorded. These included visits from GP, dietician, optician and podiatrist.

We spoke with four people who used the service and all comments were very positive. They included:"I am very well looked after here", "The staff here are marvellous, they are like family", "I am very happy here" and "I have everything I need, the girls are lovely, they are so kind".

We noted staff were engaging with and chatting to people who used the service and it was clear they had a professional but very friendly relationship. Staff knew people well and were seen to anticipate people's needs well.

Care was provided in a clean and organised environment. Pictorial signage was noted throughout the building for toilets, bathrooms and pictorial themed corridors.This greatly assisted people who used the service, particularly those who had varying levels of dementia. When we spoke with a relative who was visiting on the day of inspection we were told: "I have always found my X's room clean and tidy, no matter what time of day I come.

Rivington View had effective systems in place to monitor the quality of the service.