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Inspection Summary


Overall summary & rating

Good

Updated 4 October 2017

The inspection took place on 25 and 26 July 2017 and was unannounced. The provider knew we would be returning for the subsequent day. Florfield Home provides accommodation and personal care for up to four people with physical and learning disabilities. There were four people using the service at the time of our inspection and each person had a room with an en-suite shower room. The service was in a new build block and there is not a garden at the service but it is located close to a park. The service was last inspected in June and July 2015 and was rated as Good. However, the service needed to make improvements to be safe. The written risk assessments needed to be clear and accurate to keep people safe from the risk of harm.

There was a registered manager at the service at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and were protected from the risk of potential abuse. Staff were knowledgeable about safeguarding procedures and knew what to do if they had concerns about the service. The staff were suitable to work in the caring profession and were recruited appropriately.

People were protected from risks to their health and wellbeing because risk assessments to guide staff were accurate and provided sufficient detail for staff to know how to manage specific risks.

Medicines were well managed and the service conducted regular audits of medicine administration.

There were enough staff to meet people’s needs and they were suitable to work in the caring profession. Staff were trained to carry out their roles and newly appointed staff were supported in their role by a robust induction period. Staff developed caring relationships with people using the service and respected their diversity and dignity.

People were supported to get enough to eat and drink and people had access to healthcare professionals.

People and their relatives were involved in planning their care and care records included information about people's likes and dislikes and promoting their independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a positive and open culture at the service. People using the service and their relatives felt they could raise concerns if necessary.

Inspection areas

Safe

Good

Updated 4 October 2017

The service was safe. Risks to people's health and wellbeing were identified and detailed plans about how to

manage the risk were completed.

People were kept safe from the risk of potential abuse.

Medicines were well managed.

There were enough staff to meet people's needs.

Effective

Good

Updated 4 October 2017

The service remains good.

Caring

Good

Updated 4 October 2017

The service remains good.

Responsive

Good

Updated 4 October 2017

The service remains good.

Well-led

Good

Updated 4 October 2017

The service remains good.