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Bennetts Castle Care Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 13 September 2018

This inspection took place on the 1 August 2018 and was unannounced. At the previous inspection in February 2017 the service was rated as Good overall. The Responsive question was rated as Requires Improvement. We found one breach of regulations because accurate and up to date records were not maintained in relation to people’s care and treatment. During this inspection we found this issue had been addressed.

Bennetts Castle Care Centre is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Bennetts Castle Care Centre is a purpose-built care home which provides nursing care to older people, many of whom live with dementia. It is registered to provide care to a maximum of 64 people, 60 people were using the service at the time of our inspection.

The service has not had a registered manager in place since February 2018. There was a manager in place and we were told they intended to apply for registration with the Care Quality Commission in the near future. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We have made one recommendation in this report, that records are maintained of checks on the emergency lighting systems at the service.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner. Procedures were in place to reduce the risk of the spread of infection. Medicines were managed safely.

People’s needs were assessed before they started using the service to determine if those needs could be met. Staff received on-going training to support them in their role. People were able to make choices for themselves and the service operated within the principles of the Mental Capacity Act 2005. People told us they enjoyed the food. People were supported to access relevant health care professionals.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. People were supported to engage in various activities. The service had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service.

Inspection areas

Safe

Good

Updated 13 September 2018

The service remains safe.

Effective

Good

Updated 13 September 2018

The service remains effective.

Caring

Good

Updated 13 September 2018

The service remains caring.

Responsive

Good

Updated 13 September 2018

The service is responsive. Care plans were in place which set out how to meet people�s assessed needs in a personalised manner. These were subject to regular review.

People were supported to take part in various activities, both in the service and in the community.

People knew how to make a complaint and complaints had been dealt with in line with established procedures.

The service supported people with end of life care in a dignified and caring manner.

Well-led

Good

Updated 13 September 2018

The service remains well-led.