We carried out a review of the data available to us about Sunnydale on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sunnydale, you can give feedback on this service.
Sunnydale is a residential care home which provides personal care to up to 10 people. On the day of our inspection seven people lived at the home. People are aged 18 and over and may have mental health conditions, misuse drugs and alcohol or have a physical disability. The service can support people permanently or for rehabilitation following mental health crisis.
People’s experience of using this service and what we found
People felt safe and able to talk to staff about anything that worried them. People were protected from the risk of abuse and staff knew how to report any safety concerns. Risks associated with people's care and the environment had been identified and measures were in place to help reduce these risks. People received their medicines when they needed. People contributed to keeping the home clean and tidy.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s holistic needs were assessed to enable effective care to be planned for them. Staff received support to develop their knowledge and skills for their role. The provider worked with other healthcare professionals to help ensure people's care and health needs were effectively met. People were supported to eat and drink enough to maintain their health and contributed to cooking meals.
People were supported by a kind and caring staff team. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People's privacy was respected, and their personal information was kept securely.
People received care and support which was person-centred and met their individual needs. There were arrangements in place for people to raise concerns about the service. People received information in the way they could understand.
The culture and staff practice at the home supported good outcomes for people. People felt settled, secure and part of a family whilst they lived at the home. The provider and registered manager monitored the service to ensure they continued to provide a good quality service that kept people safe and met their needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 20 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
At the last inspection on 12 August 2015, the service was rated Good. At this inspection we found the service remained Good.
People continued to receive care which protected them from avoidable harm and abuse. Staff supported people's needs in a safe way, monitored risks to their safety and were available when people needed support. People's medicines were managed and stored in a safe way, and they had their medicines when they needed them.
Staff received the training they needed to meet people's individual needs. Staff asked for people’s consent before they helped them with any care or support. They understood what they needed to do if people could not make their own decisions. People were supported and encouraged to maintain good health by making healthy eating choices and attending healthcare services.
People were cared for by staff whom they had good relationships with. People were involved in their own care and were supported in achieving their goals. Staff respected people's privacy and dignity when they supported them and encouraged their independence.
People received care and support that was individual to them. Their support needs and personal goals were kept under review and staff responded when there were changes in these needs. People had opportunities to give feedback and make complaints about the care and support they received.
People had opportunities to make suggestions for improvements at the home and these were listened to. People lived in a home where they felt comfortable to speak with staff and managers about the concerns and issues that affected them. The provider had systems in place that continued to be effective in assessing and monitoring the quality of the service provided.
Further information is in the detailed findings below.
This inspection took place on 12 August 2015 and was unannounced. At our previous inspection no improvements were identified as needed.
Sunnydale is registered to provide accommodation and personal care to a maximum of 10 people with mental health problems. There were eight people living at the home on the day of our inspection.
A registered manager was in post and was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had not correctly assessed some people’s ability to understand their safety in certain situations and had made decisions on their behalf.
Staff helped to protect people from harm and abuse and understood when they needed to and how to report concerns they may have. Risks to people had been assessed and there were plans in place for staff to follow to help reduce these risks.
People understood what their medicine was for and were supported to take their medicines when they needed them. Staff kept medicines stored securely when they were not needed and were aware of the policies they needed to follow to make sure they were managed safely at all times.
Staffing levels were reviewed regularly and extra staff worked depending on what people were doing on a particular day. Staff who worked at the home had checks completed to ensure they were suitable to work there.
People were supported by staff in the way they wanted and staff respected their preferences and views on how this was to be done. Staff supported people to identify how they would like to spend their time but respected their privacy when they wanted their own space.
Staff worked with other professionals to ensure all of people’s needs were met and they attended routine health screening.
People enjoyed living at the home and had good relationships with staff. They were encouraged and supported to be as independent as they could be within the home.
People were involved in and encouraged to express their views in the planning of their own care. They had opportunities to give staff and the registered manager their feedback and opinions on living at the home.
The home had a friendly and supportive culture which was focused on supporting the people that lived there in a positive way. Staff made sure people had a sense of wellbeing and involved them in what happened at the home.
The provider had systems in place to monitor the quality of care people received from staff. Action was taken and improvements made as necessary.
We spoke with four people who lived at the home. They were very satisfied with the service they received. One person told us that it was, 'The best place I've been in'. Another person described the staff as, 'Very good'. Everyone told us that they received good support from all of the staff.
We found that people's views were sought and taken into account when care plans were developed and reviewed. We also saw evidence that people's views were taken into account in relation to how the home operated on a daily basis.
We found that care plans were person centred, comprehensive and up to date. People were cared for in ways that met their individual needs.
The provider had suitable arrangements in place to keep people safe.
We also found that the provider had robust internal audit systems in place to monitor and improve the quality of the service in the home.
We found that people's views were sought and taken into account when care plans were developed and reviewed and that staff were well managed and supported.
The management had robust internal audit systems in place to monitor and improve the quality of the service in the home.