Orford House Residential Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had inclusive leaders at all levels who understood the context in which they delivered care and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Staff were complimentary about the management team. They found them to be open and accessible. A staff member said, “Everyone seems to be accommodating and friendly.” Another staff member told us, “The management team are really supportive. They will be there and listen to you.” There were regular team meetings where staff felt able to speak up. Staff felt very supported by the provider’s senior management team. They told us, “There is a whole team that is around to support us.”

People and their relatives knew the managers of the home well and felt comfortable speaking with them. One person told us, “I think I could tell them anything.” The management team were visible throughout the service, and we observed them supporting their care team and providing hands on support to people.

The registered manager was aware of their CQC registration requirements, and sent statutory notifications as required about key events that occurred within the service.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

Clear governance processes were in place. Key service data was collected, reviewed and reported to the senior management team to identify any learning. Regular audits were also undertaken to review the safety and quality of service delivery. If any improvements were identified as required these were promptly actioned. Visits were undertaken by representatives from the head office to get feedback from people, relatives and care staff about their experiences at Orford House and were used to inform service development.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.