Orford House Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives.

Staff had a good relationship with local healthcare professionals and liaised with teams as and when required to support people’s health needs. The district nursing team visited the service daily to support people’s nursing needs, particularly those living with diabetes and who required support with insulin administration. Staff also liaised with specialist healthcare professionals to support with people’s specific needs, including any support with mental health or when they expressed distress or anxiety. People were confident the staff would help them to access healthcare services when they needed them.

Staff supported people to have healthy nutritious meals and maintain a balanced diet. Staff monitored people’s fluid and food intake when required to ensure people were receiving the right amount for their needs. Meals were adapted according to people’s needs, including providing texture modified meals for people with swallowing difficulties. People enjoyed the meals and found them “tasty”. One person told us, the meals are “lovely, quite filling and if you don’t like it, they find something else for you.”

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

As part of the assessment process staff asked people what they wanted to achieve and experience. Staff supported people to meet these goals. This included supporting people to maintain their independence as much as possible. Staff celebrated people’s talents and achievements. One person was a musician, and the provider purchased a keyboard so the person could continue to perform for people. Another person was a bird watcher. The service is set in large grounds, and the staff bought some bird books so the person could mark down what they saw and they were informing other people and staff about the nature around them.

Staff were aware of people’s needs and gave physical and emotional support to ensure positive outcomes and good experiences for people. For example, one person was often distressed but staff found that by spending time with them and holding their hand, this helped to comfort and reassure them.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.