We carried out a review of the data available to us about In Home Care Haslemere & Grayshott on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about In Home Care Haslemere & Grayshott, you can give feedback on this service.
In Home Care Haslemere and Grayshott is a domiciliary care agency providing personal care to people living in their own homes. The service provides support to people with a variety of health needs. At the time of our inspection there were 20 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were eight people being supported by staff with personal care.
People’s experience of using this service and what we found
People told us they were supported by kind and caring staff that treated them with dignity and respect.
Staff supported people with their medicines, where appropriate in a safe way. There was good oversight and management of individual risks and there were enough staff to meet all support needs at all care calls.
Staff completed competent assessments that meant support could be tailored in line with people’s preferences and choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff knew how to communicate with people well. This was also documented in people’s individual care plans. People also received personalised care that was in line with how and when they wanted to be supported.
Both people and staff felt supported by the registered manager and staff were aware of their roles and responsibilities. There were audits to ensure the quality of the support was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 04 October 2021 and this is the first inspection.
Why we inspected
We inspected to ensure a first rating for In Home Care Haslemere and Grayshott.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.