The Care Quality Commission
  • Doctor
  • Independent doctor

Pixie and Sera

Overall: Good read more about inspection ratings

1st Floor, 5 Devonshire Place, London, W1G 6HL (020) 7616 7773

Provided and run by:
Dr Bernadette McKenna & Dr Sera Shoukru

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Pixie and Sera on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Pixie and Sera, you can give feedback on this service.

1 March 2023

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Pixie and Sera as part of our inspection programme.

The service offers consultations with general practitioners. In addition, the service provides pathology, diagnostic screening and referrals to specialists under arrangements with third-party service providers.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Pixie and Sera provides a range of non-surgical cosmetic interventions, for example anti-wrinkle injections and dermal fillers which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Feedback we received about the service was positive and indicated that patients were treated with kindness and respect and staff were knowledgeable and professional.

Our key findings were:

  • The service had systems to manage risk so that safety incidents were less likely to happen. When they did happen, the provider learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
  • Patients were able to access care and treatment within an appropriate timescale for their needs.
  • The service had systems in place to collect and analyse feedback from patients.
  • There was a clear leadership structure to support good governance and management.

The areas where the provider should make improvements are:

  • Improve the system for auditing clinical record keeping.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services