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Highview Residential Home Good

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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF | 84.52 KB

Overview

Inspection carried out on 4 October 2013

During an inspection in response to concerns

We carried out an inspection visit to Highview Residential Home on Friday 4 October 2013 because concerns had been raised with us regarding the care provided to people.

At this unannounced inspection we spoke with the deputy manager, three members of staff, three relatives and three people who used the service.

All of the people and relatives we spoke with expressed satisfaction with the service provided. People told us that staff were "caring". One person said "It�s very good here". A visitor told us that they had "no concerns" about the care provided for their relative.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People did not receive consistent support to ensure they had sufficient amounts to eat and drink.

Appropriate checks were undertaken before staff began work.

People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.