The Andrology Company Also known as International Andrology - Adam Health

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well.
• Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it.
• Staff worked well together for the benefit of patients, advised them on how to lead healthier lives and supported them to make decisions about their care.
• Patient feedback was positive and showed that staff treated patients with kindness, respected their privacy and dignity, provided emotional support to patients, and helped them understand their condition(s).
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work.
• The service had an open culture where patients and staff could raise concerns without fear. Staff felt respected, supported and valued.
• Leaders identified and escalated relevant risks and issues and identified actions to reduce their impact.

However:

• Leaders had implemented governance structures and processes which were in their infancy and more time was needed to embed them.

Victoria Vallance

Director of Secondary and Specialist Healthcare