Archived: St David's House

We found people who lived in St David's House were involved in the day to day running of the home. They told us they attended house meetings when they could discuss any issues that had an impact on their daily life. They could then discuss this with staff when they would pass on significant event reports.

We saw care plans were written by people who lived in the home. They discussed their identified needs, their goals and agreed how to achieve those goals.

Staff confirmed they were given the opportunity to build on their skills and received appropriate support from the manager.

The provider had a quality assurance system in place that ensured people were safe and changes could be made to improve the service provided. A clear complaints policy was in place and available for all people who used the service.

We spoke with people about how they felt they were involved in the running of the home. People told us that they attended regular house meetings when they would discuss any issues and pass them onto the staff team. We were also told that they completed significant event reports the contents of which could impact on the following day's programme.

We were told by people that care planning was centred on the person's needs and agreed with the individual and regular reviews were carried out with the individual.

Staff confirmed they were given the opportunity to develop their professional skills and received appropriate support from the provider to do so.

The provider had quality assurance systems in place that ensured people were safe and changes could be made to improve the service provided.