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Archived: Parkside (Aldershot & District Mencap)

The provider of this service changed - see new profile


Inspection carried out on 7 February 2014

During a routine inspection

People that we spoke with told us that they treated with dignity and respect and that their independence was encouraged and that they were spoken to in a respectful way. We spoke with a relative and they felt that their relatives were very well cared for and that they were involved in making decisions about their relative's care and treatment. One relative said "I attend regular reviews and they are good".

People we spoke with told us they were able to make their own choices about what activities they took part in. People told us that they attended regular activities such as, bowling, trips to the cinema, the garden centre and local walks in their community. Staff knew exactly how each person communicated which meant people's wishes were understood and respected.

Staff that we spoke to said that training was good. However training records that we looked at showed us that a majority of staff had not received regular training updates.

We saw that the agency managed complaints well and that there were detailed investigation and correspondence records in place. However the provider had not carried out regular quality assurance audits in 2013.

A relative and people we spoke with told us that they felt safe being cared for by the agency. Safeguarding records that we looked at were well detailed and evidenced that the agency had worked with social services to ensure that people were protected from abuse and harm.

Inspection carried out on 18 February 2013

During a routine inspection

We spoke with two people who received support from the service. They told us that they were very happy with the care they received. One person told us about how staff talked with them to plan their care and make sure they were happy with the care they received. People told us that the care was "absolutely marvellous" and "absolutely great"

We spoke with a relative of a person who used the service. They told us that the care team always sought consent from the person they supported. They also told us that the care team spoke with the family if there were any issues about the person�s ability to consent. We saw that the provider had good procedures in place to seek people�s consent and worked with others to make best interest decisions on behalf of people who lacked the capacity to make the decision for themselves.

Staff we spoke with were knowledgeable about the needs and abilities of the people they supported and were responsive to changes in their needs and to any complaints they made.

We saw that the people who used this service had a diverse range of needs in relation to self care, nutrition and medicines and that their care plans were detailed and clear with regard to how these needs were met.

The provider had effective policies in place to recruit staff.

Inspection carried out on 26 January 2012

During a routine inspection

A number of the people who use the agency had verbal communication difficulties and therefore could not tell us about their experiences.

We spoke with people and their relatives on the telephone. People who could express a view told us they were very happy with the service provided. They said that the staff were "kind" and " helpful.

Relatives told us that staff were very polite and courteous. Relatives told us they would feel able to raise any complaints and that they would be responded to and dealt with.

One relative told us that "they could not survive without the agency's help"

Other health and social care professionals told us that the agency was responsive to issues and dealt with any concerns quickly.