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Archived: Parkside (Aldershot & District Mencap)

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF

Overview

Inspection carried out on 7 February 2014

During a routine inspection

People that we spoke with told us that they treated with dignity and respect and that their independence was encouraged and that they were spoken to in a respectful way. We spoke with a relative and they felt that their relatives were very well cared for and that they were involved in making decisions about their relative's care and treatment. One relative said "I attend regular reviews and they are good".

People we spoke with told us they were able to make their own choices about what activities they took part in. People told us that they attended regular activities such as, bowling, trips to the cinema, the garden centre and local walks in their community. Staff knew exactly how each person communicated which meant people's wishes were understood and respected.

Staff that we spoke to said that training was good. However training records that we looked at showed us that a majority of staff had not received regular training updates.

We saw that the agency managed complaints well and that there were detailed investigation and correspondence records in place. However the provider had not carried out regular quality assurance audits in 2013.

A relative and people we spoke with told us that they felt safe being cared for by the agency. Safeguarding records that we looked at were well detailed and evidenced that the agency had worked with social services to ensure that people were protected from abuse and harm.