Loveday at Home Limited

Updated 22 February 2023

Inspection team

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post. The service had appointed a manager who was in the process of applying to be the registered manager.

Notice of inspection

We gave the service 2 days’ notice of the inspection. This was because it is a small service and we needed to be sure that a member of staff would be available to support the inspection.

What we did before the inspection

We reviewed information we held about the service, including recent correspondence and feedback we had received from people who used the service.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used all of this information to plan our inspection.

During the inspection

Inspection activity started on 15 December and ended on 23 December 2022. We reviewed records of care and support for one person and records of recruitment, supervision and training for three care workers. We spoke with the manager, two care workers and one family member of the person who used the service. We also reviewed information relating to the management of the service, such as policies and engagement with staff.

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

Updated 22 February 2023

Loveday at Home is a domiciliary care agency. The service provides personal care to people living in their own homes. At the time of our inspection there was one person using the service.

People’s experience of using this service and what we found

People were treated with dignity and respect and were actively involved in planning their care. A relative told us “[the care workers] have shown extraordinary intelligence and kindness towards [my family member].”

People were protected from risks to their wellbeing. The service had appropriate safeguarding policies to protect from abuse and avoidable harm. The provider assessed risks to people’s health and safety and took suitable measures to mitigate these whilst protecting people’s choice and independence. The service used an electronic management system to ensure that people received their medicines safely.

Staff received appropriate training and support to deliver care effectively. The provider worked with people, their families and other health professionals to assess people’s care needs and deliver care to meet people’s desired outcomes. Care workers worked proactively to ensure that people’s physical and emotional needs were met and people were supported to undertake activities of their choice at home and in the community.

People were involved in designing their care and making daily choices. Staff understood how to ensure people were treated with dignity and respect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The manager promoted an open and inclusive culture. Systems and processes were used to ensure the delivery of high quality care and ensure continuous improvement in the service. Staff spoke of feeling well supported by the manager.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection:

We registered this service on 27 September 2021 and this was the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.