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Inspection Summary

Overall summary & rating


Updated 18 November 2017

Jaden House offers transitional accommodation and personal care for up to five people living with a learning disability, autism or mental health needs. The aim is to develop people’s skills, confidence and self- esteem and support them to move on to supported living or other accommodation.

The inspection was unannounced and was carried out on 29 September 2017 by one inspector.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the home is run. The registered manager was away on holiday at the time of the inspection, which was facilitated by the deputy manager.

Staff were extremely kind, compassionate and caring. They knew people and their family circumstances very well and provided sensitive support to help people at difficult times. Staff were very perceptive, understood people’s moods and body language and responded to this appropriately.

Staff were extremely skilled at creating a culture of support, dignity and respect within the home. This ethos was evident in how people felt about their home and their housemates. People spoke respectfully about one another and supported each other to go about their daily lives with the additional support of staff.

Staff were skilled in communicating with people in a way that met their needs. Information was presented around the home in a colourful and visual way which engaged and involved people who told us they felt valued, listened to and in control.

Staff understood the importance of empowering people to make choices and take control of their lives. There was an excellent focus on person centred support and staff were exceptionally committed and determined in finding ways to help people develop trust, confidence, and self-esteem and achieve excellent outcomes.

Individual and environmental risks relating to people’s health and welfare had been identified and assessed to reduce those risks. Regular safety checks were carried out on the environment and equipment to keep people safe. Plans were in place to manage emergencies and personal evacuation plans were in place for people.

People and staff told us they felt the home was safe. Staff had received safeguarding training and understood how to report abuse. People had been given information about what to do if they had any concerns and who they could speak to.

Effective systems were in place for the safe storage and administration of medicines. Safe procedures and risk assessments were in place for people who wanted to take their own medicines.

Safe recruitment procedures were in place and sufficient staff were deployed, including one to one and two to one staff support. People were supported by staff who had received appropriate induction, training and supervision and had the necessary qualifications, skills and knowledge to meet people’s individual, complex needs.

People were supported to maintain their health and well-being and received advice and treatment from health care professionals when required. People made choices about their own individual food and drink requirements and often cooked their own meals at the time when they wanted to eat.

People’s rights were protected because staff asked then for their consent. Staff understood the principles of the Mental Capacity Act 2005 and ensured decisions were made in their best interests. The registered manager understood the Deprivation of Liberty Safeguards and had submitted requests for authorisation when required. Other notifications were submitted to the commission when required.

People were encouraged to take part in a wide choice of activities and educational opportunities, both at home and in the community, which increased their skills and independence. Peop

Inspection areas



Updated 18 November 2017

The service remains safe.



Updated 18 November 2017

The service remains effective.



Updated 18 November 2017

The service remains caring and we have rated it outstanding in this domain.

There was an aspirational, positive, person centred culture within the home where people were encouraged and empowered to take control of their lives, make decisions and take informed risks to increase their independence.

Staff were extremely skilled at promoting dignity and respect within the home and this was also demonstrated through the care, respect and support people showed for each other. There was no hierarchy within the home and people and staff worked together to achieve their goals and wishes.

People were supported to maintain important relationships with family and friends and where people expressed a wish to explore romantic relationships, this was facilitated in a caring way, with consideration to people’s vulnerability. Staff were extremely perceptive, kind, caring and compassionate and provided gentle re-assurance to people if they were upset, anxious or unwell.



Updated 18 November 2017

The service remains responsive.



Updated 18 November 2017

The service remains well led.