• Care Home
  • Care home

Bethesda Eventide Homes - Ipswich

Overall: Good read more about inspection ratings

59A Henley Road, Ipswich, Suffolk, IP1 3SN (01473) 211431

Provided and run by:
Bethesda Eventide Homes

Latest inspection summary

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Background to this inspection

Updated 6 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one Inspector

Service and service type

Bethesda is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Bethesda is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.

We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service, eight staff, including the registered manager. We also spoke to three family members of people receiving support.

We reviewed five care records, three medicines administration records (MAR) and three staff records. We also reviewed other records, including policies and procedures, relating to the safety and quality of the service.

After the inspection

We continued to seek clarification from the provider after the inspection visit to validate evidence found. We looked at training data, rotas and quality assurance records.

Overall inspection

Good

Updated 6 May 2022

About the service

Bethesda Eventide Homes is a residential care home in one adapted building across three floors and is registered to provide the regulated activity personal care without nursing for up to 27 people. At the time of our inspection there were 24 people using the service.

People’s experience of using this service and what we found

People told us their personal care needs were responded to in a timely manner. However, care and risk management plans did not always guide staff in relation to risks of acquiring pressure wounds and catheter care. In response to our findings the registered manager took action to ensure plans were put in place which would improve oversight and training for staff in record keeping.

Medicines were stored securely for the safety of the people supported. Medicines were audited to ensure people received their medicines as prescribed.

People told us they were satisfied with the care and treatment they received and were observed having positive interactions with staff. Relatives spoke positively about the caring culture of the service and felt that their loved ones were safe and well supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the service was managed well, communication was good and their opinions were sought

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 6 March 2019).

Why we inspected

We received concerns in relation to people’s access to personal care support and record keeping. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. The provider took action to mitigate the risks we identified.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bethesda on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.