The Care Quality Commission

Archived: Primary Care UK Limited

Atlantic House, 22 Telford Road, Clacton On Sea, Essex, CO15 4LP (01255) 224680

Provided and run by:
Primary Care (Uk) Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

5 October 2012

During a routine inspection

Relatives of people receiving support from Primary Care UK told us that they were happy with the service provided by the agency. They also said they were happy with the way staff provided care. One relative said that staff 'Go out of their way to make things happen' and their relative was 'Treated with respect.'

Relatives told us that they were confident that if they had any concerns they would be sorted out promptly. One said 'There is a 24-hour number for complaints but there haven't been any issues.'

A person using the service told us they were treated well by staff and said they would speak to the manager if they had any concerns.

We found that the agency was well managed and records were in good order and well organised.

Staff were recruited appropriately and received the support and training they needed to do their job.