Long Meadow Care Home

Updated 11 September 2025

Date of Assessment: 14 October to 29 October 2025. The service is a residential home providing support to adults of all ages and people living with dementia. The home is registered for 43 people. At the time of our inspection there were 33 people living at the home.

Safeguarding procedures and training were in place. Risks to people were identified and well managed. Detailed, person-centred records guided staff on the care and support people needed. All required health and safety checks were completed, and ongoing refurbishment plans for the building were in place. There were sufficient staff deployed, who received the training and support they needed to carry out their roles effectively. Infection prevention and control was well managed, with appropriate use of personal protective equipment (PPE). There were safe systems in place for the management and administration of medicines.

Detailed assessments were completed prior to people starting to use the service. People’s nutrition and hydration needs were met. Staff worked well with health care professionals, and people were supported to access a range of health care services. Reviews of care and support took place regularly and care records were updated when people’s needs changed.

Managers and staff knew people very well and demonstrated they valued and understood people as individuals. We observed care and support that was caring, friendly, responsive, and supportive. Systems were in place to promote staff well-being.

People received care and support based on their individual needs and preferences. There was a system in place for responding to any concerns or complaints. People’s personal, cultural, social and religious needs were understood and respected.

Since the last inspection a new registered manager had been appointed. People and staff were very positive about the registered manager and the way the home was run. The provider and management team worked well together and shared a belief in providing person-centred care. There was a culture of openness. Governance systems were robust, with clear roles, responsibilities, and accountability. Regular audits and oversight ensure the quality and sustainability of care. The registered manager had a positive and open approach to learning, development and continuous improvement of the service.

The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

Updated 11 September 2025

People said staff were friendly and helpful and had patience and good humour. Relatives said of the staff, “I think they’re fantastic at their jobs, they’ve mostly worked there a long time. They do their work well and with smiley faces” and “They seem to be calm, well organised and happy.”

People told us they felt safe living at the home and were able to raise any concerns and were listened to. A person said, “If I had any concerns, I’d go to see [registered manager]. The manager is just so nice and really listens. I wouldn’t have any worries.” A relative said, “They’re honestly so helpful, so lovely. I feel [family member] is very settled and safe there. I feel confident in them, and I can talk to someone if I need to. I haven’t needed to.”

Relatives said they felt involved and welcomed. They said, “The staff are brilliant, they’re lovely. They always give us privacy to talk to [person]. They don’t pester when we’re visiting, although they do knock and offer drinks.” One person told us, “I feel really confident in them, I can sit in the office and ask questions, and they’ll always take the time to explain. They’ve got the expertise (in Dementia care), and I’ve got to praise them 101%.”

People told us the food was good. A person said, “The meals are lovely, the chef is really good and it’s all homemade, good quality food.”

People said of the registered manager, “The new manager is very good; she’s really with it and on it. Nothing can run smoothly all the time, but they pull together well as a team. There’s nothing to improve, absolutely nothing to add. I’ve recommended it to other people” and “It’s a lovely place; the manager is so nice. The setting is lovely, and the staff are brilliant. It reminds me of a hotel we just stayed at. There are no improvements needed, I think they’re fantastic.”