Updated 22 September 2025
We conducted our inspection from 23 September 2025 to 24 October 2025. We inspected this service to follow up on Warning Notices issued after the last inspection as well as in response to concerns received about the service. We reviewed 29 quality statements in the key questions, safe, effective, caring, responsive and well-led and have combined the scores for these areas with scores from the last inspection to give the rating. At the last inspection we found breaches of regulation in relation to fit and proper persons employed, informing CQC of notifiable incidents, good governance and safe care and treatment, including managing risk, medicines management and infection prevention and control.
During this inspection, we found not enough improvement had been made and the provider continued to be in breach of legal regulation in relation to fit and proper persons employed, informing CQC of notifiable incidents, good governance and safe care and treatment, including managing risk, medicines management and infection prevention and control. We identified 2 new breaches of the legal regulations in relation to person-centred care and consent to care and treatment. You can find more details of our concerns in the quality statement findings.
The service is a residential care home providing support to adults of all ages living with mental health conditions and learning disabilities. Not everyone who used the service received accommodation and personal care. Care Quality Commission (CQC) only inspects where people receive accommodation and personal care. This means help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided.
An inspection has been undertaken of this service which is used by autistic people or people with a learning disability but is not registered as a specialist service.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider did not always ensure the principles of Right Support, Right Care and Right Culture were being met.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.