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Brook Lane Rest Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 24 December 2020

Brook Lane Rest Home is a care home without nursing and can accommodate up to 28 people. It specialises in providing care for adults over 65 who may be living with dementia.

Brook Lane Rest Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided.

We found the following examples of good practice.

• In addition to standard PPE, the provider had purchased disposable and fluid repellent polythene 'visitor coats'. These provided further protection when there was a risk of a person living with dementia being unable to follow social distancing guidance or making physical contact with a member of staff or a visitor to the service.

• Staff wore disposable ‘do not disturb’ tabards when administering people’s medicines.

• Staff used sanitary wipes as a less intrusive means of supporting people to maintain good hand hygiene. This had proved particularly effective for people who lived with dementia.

• The registered manager considered the COVID-19 testing schedule when rotas were planned. Where possible, staff worked in blocks following a negative COVID-19 test. Staff were then tested again before or during a break from work, so that the result was known prior to them returning to work.

• A member of the management team was responsible for coordinating COVID-19 testing for people. Using their skills and knowledge of people’s needs and preferences, they had established techniques to enable all people living at the service to participate in the COVID-19 testing programme.

• The housekeeping team used UV light to identify areas that were frequently touched by people and to ensure that cleaning was being carried out effectively.

• Near Field Communication (NFC) tags had been placed on all items requiring cleaning. Staff scanned the NFC tags with their electronic devices and recorded any cleaning tasks completed. Handling of paper records had therefore reduced and cleaning schedules were audited electronically.

• The provider’s Infection Prevention and Control (IPC) policy considered cultural and religious needs. The policy described measures to meet needs whilst still minimising IPC risks.

Inspection areas

Safe

Good

Updated 24 December 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 6 December 2018

This service is Good.

Caring

Outstanding

Updated 6 December 2018

The service was exceptionally caring.

The service worked to create a warm, caring environment for people, supporting the development of strong relationships with each other and with care staff.

People�s dignity was respected and promoted. The service viewed ageing positively, as a continued stage of development and growth.

The service recognised the importance of continued links with the �outside world� promoting people�s right to continue to be supported by their family carers if they wished.

The service ensured the person receiving care was at the centre, and supported to express their views about all aspects of their care.

Responsive

Good

Updated 6 December 2018

This service is Good.

Well-led

Outstanding

Updated 6 December 2018

The service was very well-led.

The providers and registered manager had a clear vision about how they wished the service to be provided, and ensured the vision was understood and shared with the staff team. They were continually striving to enhance the care and quality of the service.

There was a positive culture in the service. The management team provided strong leadership and led by example.

The views of people and those important to them were central to the running and development of the service. They were fully involved and supported to contribute fully. Their views were valued and led to improvements.

Staff were valued and motivated to develop and provide quality care. They felt well supported and fully involved in the running and development of the service.

Quality assurance systems drove improvement and raised standards of care.