• Care Home
  • Care home

Annacliffe Residential Home

Overall: Good read more about inspection ratings

Annacliffe Limited, 129-131 Newton Drive, Blackpool, Lancashire, FY3 8LZ (01253) 301955

Provided and run by:
Annacliffe Ltd

Latest inspection summary

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Background to this inspection

Updated 26 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors and 1 Expert by Experience carried out the inspection.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Annacliffe Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Annacliffe Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, Healthwatch and professionals who work with the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people who used the service and 5 relatives about their experience of the care provided. We spoke with 14 members of staff including the registered manager, deputy manager, provider, and owner. We also spoke with senior carers, carers, housekeeping and maintenance staff. We had a walk around the home to make sure it was homely, suitable, and safe. We observed the care and support people received. This helped us understand the experience of people who could not talk with us.

We reviewed multiple medicine administration records, medicines stocks and storage and observed medicines administration. We reviewed 6 people’s care records and looked at 5 staff files in relation to recruitment. We looked at a variety of records relating to the management of the service, including policies and procedures.

Overall inspection

Good

Updated 26 May 2023

About the service

Annacliffe Residential Home provides accommodation for persons who require support with personal care. The care home accommodates up to 60 people in the main building and in the purpose build dementia unit. At the time of the inspection there were 55 people living at Annacliffe Residential Home.

People’s experience of using this service and what we found

We have made recommendations about documentation related to recruitment and personal emergency evacuation plans (PEEPs). We have made a recommendation about supporting people with meals. There were enough staff to meet people’s needs and the provider ensured staff were of good character. Staff had received training to keep people safe and knew what action to take in response to any allegations of abuse. The premises were clean, tidy, and maintained, and there were no restrictions on family and friends visiting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was led by a registered manager who was described as approachable, supportive and caring. Staff understood their roles and responsibilities. The provider monitored the quality of the service using a range of systems. Staff had received appropriate training and people received good care that met their needs and improved their wellbeing. The staff team were dedicated and enthusiastic, and people said they were kind.

People, relatives, and staff spoke positively about the management of the service. The culture at the service was open and inclusive. The provider had governance processes in place to ensure regulatory compliance and drive improvement. Staff worked with as the local authority and healthcare professionals to meet people’s health and social care needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 January 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.