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Annacliffe Residential Home Good

All reports

Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were not fully supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We observed staff going about their duties in a cheerful and pleasant manner. People who lived at the home appeared comfortable and relaxed when being assisted. We spoke with four staff and the manager. We also reviewed the staff files and training records.

Staff confirmed that they felt supported by the managers and enjoyed working at the home. One staff member told us "I can have staff one-to-ones whenever I need one, they do it straight away, so no problem there. Overall, I feel supported by the manager".

We were told annual appraisals were undertaken, but these were overdue. We were also told that the manager meets with staff every day to check how they are doing.

However, this is not recorded and the home does not undertake formal supervision. This meant it was very difficult to assess how the home monitors staff progress and general training and support needs.

Additionally, the training matrix showed that staff mandatory training had not been updated. The manager told us that she was behind on staff training, but that it would be completed in November. This meant staff were not always appropriately supported in relation to their responsibilities. Staff were not fully able to deliver care that was underpinned by appropriate training.