You are here

Annacliffe Residential Home Good

All reports

Inspection report

Date of Inspection: 25 September 2012
Date of Publication: 16 October 2012
Inspection Report published 16 October 2012 PDF

Overview

Inspection carried out on 25 September 2012

During a routine inspection

We spoke with a range of people about the home. They included, the registered manager, senior staff, staff members, people who lived at the home and relatives. We also had responses from external agencies such as social services in order to gain a balanced overview of what people experienced.

People told us they were treated respectfully by staff, comments included, "The staff are all polite and respectful." Also, "I need help walking the staff help me in a dignified way."

People told us they were happy with the service and knew how to raise issues, should they have any. People we spoke with said they didn't have any complaints or concerns. A relative spoken with said, "This was the best place we looked at and it has proved to be. We have never had to complain. The manager and staff sort any issues out straight away."

People we spoke with told us they could express their views and were involved in decision making about their care. Staff confirmed to us they also involved relatives where possible. This was to ensure people received the right care and support. This was confirmed when we spoke with residents and relatives. One resident spoken with said, "I have breakfast in my room every day it's my choice and not a problem for the staff."

We spoke with Blackpool council contracts monitoring department and they had no concerns or issues with the service.