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Stanholm Residential Care Home for the Elderly Good

Inspection Summary


Overall summary & rating

Good

Updated 20 November 2019

About the service

Stanholm Residential Care Home for the Elderly provides personal care to older people and people living with dementia. The service accommodates up to 26 people in one adapted building. At the time of the inspection 22 people were living there.

People’s experience of using this service and what we found

People told us they felt safe. Individual and environmental risks to people were assessed and managed safely. There were enough safely recruited staff to meet people’s needs. Medicines were managed safely. The service was kept clean and systems were in place to ensure food safety. Accidents and incidents were monitored, action was taken to prevent a reoccurrence and any identified improvements were made.

The staff team worked closely with other health and social care professionals to ensure all people’s health care needs were met. People received the care they needed to stay well and achieve the best quality of life. People were supported by a consistent, knowledgeable and well-trained staff team. People told us the food was good and they were given choices. People enjoyed the mealtime experience.

The provider had made improvements to the environment which was homely, accessible and met people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy living at the service. Staff were caring with people and knew them well. We saw positive and respectful interactions throughout the inspection. People were involved in their care and supported to make choices. Staff respected people’s privacy and dignity and people were encouraged to maintain their independence.

People received person centred care which met their individual needs and preferences. People’s communication needs were met, and people were supported to maintain relationships that were important to them. People were encouraged to take part in a wide range of activities and social events. People were happy with the care they received and knew how to raise and complaints they had.

The provider and registered manager had ensured the delivery of high quality and safe care. Quality assurance systems were used effectively to monitor and improve the service. Feedback was used to make improvements. There was a caring, open culture in the service. People, relatives and staff were all able to raise any concerns or ideas and were listened to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 9 July 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 November 2019

The service was well-led.

Details are in our well-Led findings below.