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Archived: Peter Dorrington Ward - Jermyn Street

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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF | 76.18 KB

People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

We carried out a visit on 20 February 2013, talked with staff and reviewed information we asked the provider to send to us.

Our judgement

There was an effective complaints system available.

Reasons for our judgement

People were made aware of the complaints system which was available in the waiting room. There was a complaints policy and process that could be used if required. There had been no complaints in the last 12 months.