You are here

Archived: Peter Dorrington Ward - Jermyn Street

All reports

Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF | 76.18 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 20 February 2013, talked with staff and reviewed information we asked the provider to send to us.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. We were unable to speak with people who used the service as Dr Dorrington Ward had no appointments booked during our visit. However we saw the feedback from people collected for Dr Dorrington Ward’s appraisal. One person had commented he “takes all the time needed to explain things”.

There was information available for people in the waiting room. This included an up to date Statement of Purpose which included information about the fees. People were encouraged to give feedback about the practice.

People’s diversity, values and human rights were respected. Privacy was maintained with a private consulting room. New patients were offered the opportunity to request a chaperone and people could choose a male or female doctor. The practice was not accessible to people with limited mobility however the doctor had arrangements to see people at another CQC registered location if required.