You are here

Archived: Peter Dorrington Ward - Jermyn Street

All reports

Inspection report

Date of Inspection: 1 February 2011
Date of Publication: 16 February 2011
Inspection Report published 16 February 2011 PDF | 112.84 KB

Contents menu

People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/02/2011, checked the provider's records and talked to staff.

Our judgement

Dr Dorrington Ward ensures that people who use the service are sure that their comments and complaints are listened to and acted on effectively.

User experience

In the case of this location it was not practicable to undertake a visit when patients were on site. Dr Dorrington Ward is a single-handed doctor and sees very few private patients. He does not treat patients but undertakes diagnosis and referral as required.

Other evidence

There is a complaints policy - on view in the waiting area for patients. There have been no complaints in the last 12 months.