• Care Home
  • Care home

Drakelow House Residential Home

Overall: Good read more about inspection ratings

64 Parsonage Road, Heaton Moor, Stockport, Greater Manchester, SK4 4JR (0161) 432 4033

Provided and run by:
Miss G Patton

Latest inspection summary

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Background to this inspection

Updated 28 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Drakelow House residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We also contacted Healthwatch to see if they had information to share about the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

During the inspection

We spoke with seven people who used the service and three relatives about their experience of the care provided. We spoke with the assistant manager and two care staff. The registered manager was unavailable on the day of the inspection.

We reviewed a range of records about people's care and how the service was managed. This included looking at three care plans, safeguarding management systems, health and safety records and a range of risk assessments.

Overall inspection


Updated 28 December 2019

About the service

Drakelow House Residential Home is a care home providing residential care to 14 people aged 65 and over at the time of the inspection. The service can support up to 18 people.

People’s experience of using this service and what we found

People felt safe. People were supported by staff who had been trained to identify and report safeguarding concerns. Staffing levels were at a minimum on the day of the inspection. However, this did not negatively impact on the standard of care. People were safely supported to take their medicines.

People's healthcare needs were monitored. People had access to appropriate support from a variety of health care professionals. People with specialist dietary needs were supported accordingly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were positive about the service. Staff were kind and caring. People were treated with dignity and respect and their right to privacy was upheld. The service could provide people with information about local advocacy services, to ensure they could access support to express their views if they needed to.

People told us they wanted more activities at Drakelow House Residential Home. People received care that was responsive to their needs. Staff understood the needs of people they were supporting. Care plans included person-centred information. People’s future care needs were not always captured. We have made a recommendation about this. There was an appropriate system in place to monitor complaints.

There was a positive and open culture. Staff roles and responsibilities were clear. The service worked in partnership with a variety of agencies to ensure people received the support they needed. People were happy with how the service was managed. Staff felt well supported by the management team and held them in high regard.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 05 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.