• Care Home
  • Care home

The Adelaide

Overall: Good read more about inspection ratings

Adelaide Place, Ryde, Isle of Wight, PO33 3DQ (01983) 568621

Provided and run by:
Isle of Wight Council

Latest inspection summary

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Background to this inspection

Updated 12 February 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

The Adelaide is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period of notice for the inspection because we needed to be sure that the registered manager would be available to support the inspection.

Inspection activity started on 21 January 2022 and ended on 28 January 2022. We visited the service on 21 January 2022.

What we did before the inspection

Before the inspection we reviewed the information, we had about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with one relative and 12 people who were receiving, or who had recently received a service at The Adelaide about their experience of the care provided. We spoke with one housekeeper, six care staff and two assistant managers. We also spoke with the registered manager and group manager. We carried out observations of people's experiences throughout the inspection. We viewed the environment, looked at medicines management systems and records, recruitment records for three staff and assessed how the home was managing infection prevention and control. We looked at four people's care plans, individual risk assessments and daily records of care that had been provided for people.

After the inspection

We continued to seek clarification to validate evidence found. We reviewed additional information provided by the registered manager. This included a variety of records relating to the management of the service, including accident and incident records and policies and procedures, audits and information about staff training and support were reviewed.

We received information from three health and social care professionals. We spoke with the

provider’s nominated individual and clarified further information with the registered manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Overall inspection


Updated 12 February 2022

About the service

The Adelaide is a residential care home providing personal care for people over the age of 18 years with a physical disability or dementia. The service can support up to 24 people and predominately provides a re-ablement service following discharge from hospital. The Adelaide provides all single bedrooms, some with ensuite facilities, suitable communal areas and access to outdoor spaces. At the time of the inspection there were 17 people at the home.

People’s experience of using this service and what we found

People all gave us positive feedback about The Adelaide and told us that staff were kind and caring. Privacy and dignity were promoted and independence was actively supported.

Individual risks were assessed and managed appropriately. People had access to any necessary equipment where needed, which helped ensure people were safe from harm.

There were appropriate policies and systems in place to protect people from the risk of abuse and the management team and staff understood the actions they should take to keep people safe.

People were supported to take their medicines safely and as prescribed. They were able to access health and social care professionals if needed. Infection prevention and control measures were in place and followed government guidance.

Appropriate recruitment procedures helped ensure only suitable staff were employed. There were enough staff to support people's needs. Staff had received training and support to enable them to carry out their role safely.

The management team carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. People and external professionals said the management team were approachable and supportive. Staff were also positive about the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 23 July 2019).

Why we inspected

We inspected this service as a review of the information we hold indicated improvements had been made. We were supporting the potential of increasing capacity in the local system.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Adelaide on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.