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Inspection Summary

Overall summary & rating


Updated 21 August 2019

About the service

Albury House is a small family run care home which provides care and accommodation for up to 12 older people. At the time of the inspection, 11 people were living at the home, some of whom had a dementia related condition.

People’s experience of using this service and what we found

People were complimentary about the home and the staff. One person told us, “I would describe it in my eyes as perfect – it is very homely and the staff are wonderful, it couldn’t be nicer.”

Systems were in place to safeguard people from abuse. People told us they felt safe and staff said they had not seen any care practices which concerned them. An effective system was in place to manage medicines.

Sufficient staff were deployed, and safe recruitment practices were followed. Staff were suitably trained and supported to enable them to meet people’s needs.

People were supported to eat and drink enough to maintain their health and wellbeing. There was an emphasis on home baking and local produce. Staff assisted people to access healthcare services and receive ongoing healthcare support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care which reflected their needs and preferences. People were supported to continue their hobbies both within and outside of the home.

A complaints procedure was in place. No complaints had been received.

A range of audits and checks were carried out to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 20 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 August 2019

The service was safe.

Details are in our safe findings below.



Updated 21 August 2019

The service was effective.

Details are in our effective findings below.



Updated 21 August 2019

The service was caring.

Details are in our caring findings below.



Updated 21 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 21 August 2019

The service was well-led.

Details are in our well-led findings below.