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St Matthews Limited - The Avenue Good

Inspection Summary

Overall summary & rating


Updated 24 December 2019

About the service

St Matthews Limited – The Avenue is a residential care home providing personal and nursing care to 29 younger adults and older people with dementia and mental health needs at the time of the inspection.

St Matthews Limited – The Avenue, accommodates up to 33 people in one adapted building, across two floors.

People’s experience of using this service and what we found

Improvements had been made to quality assurance systems and processes which enabled the registered manager to identify areas for improvement. The registered manager had identified where further improvements needed to be made and had plans in place to action these. People knew the management team by name. The registered manager sought feedback from people about their care experience to ensure any issues were promptly addressed. People, relatives and staff told us they would recommend the service.

Improvements had been made to the safety of medicines systems and processes. People received medicines on time and as prescribed. People were supported by staff that had been safely recruited and who kept them safe from harm and abuse. The registered manager checked nurses were appropriately registered with the Nursing and Midwifery Council (NMC). Staff had a good knowledge of risks associated with providing people’s care and had received adequate training to meet people’s individual care needs.

Staff were kind, caring and compassionate. Staff enjoyed their work and treated people as if they were a family member. People and staff had built positive relationships together and enjoyed spending time in each other’s company. Staff were respectful and open to people of all faiths and beliefs. People’s privacy and dignity was respected, and their rights upheld.

People were supported by staff who knew their preferences, wishes, hobbies and interests and supported them to engage in these. A variety of home-based and community activities were available for people to choose from. People knew how to raise a concern or make a complaint and felt confident concerns would be addressed.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive ways possible; the policies and systems in the service supported this practice. People’s needs were assessed before they moved to the service to inform the development of their care plans. People were supported to eat and drink enough and received healthcare support as needed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 14 December 2018) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 24 December 2019

The service was safe.

Details are in our safe findings below.



Updated 24 December 2019

The service was effective.

Details are in our effective findings below.



Updated 24 December 2019

The service was caring.

Details are in our caring findings below.



Updated 24 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 24 December 2019

The service was well-led.

Details are in our well-led findings below.