Our current view of the service
Updated
23 April 2025
Date of assessment 24 June to 3 August 2025. Kingsthorpe Grange is a nursing home providing personal and nursing care for to up to 51 people. The service provides support to people living with dementia and other mental health conditions. At the time of our inspection there were 49 people using the service.
The provider had systems and processes in place to assess, monitor and improve the safety and quality of the service. People’s risks were assessed and care plans provided staff with the information they needed to mitigate known risks. People’s care plans were reviewed regularly or as their needs changed.
There were enough trained staff deployed to meet people’s needs. The provider regularly checked staff practice and competencies and ensured staff were supported through regular supervision. Staff were recruited using safe recruitment practices.
Staff knew how to seek medical assistance in emergencies and kept people’s families informed. Staff followed infection prevention and control practices.
Staff understood how to recognise and report concerns, and the provider had systems in place to report safeguarding issues and carry out any relevant investigations. Staff were encouraged to speak up if they had any concerns about how the service was run. The provider used any incidents and complaints to learn from and improve the service.
People were treated with kindness and compassion. Staff sought people’s consent before providing care and encouraged people to maintain their independence.
The provider was previously in breach of the legal regulations in relation to assessing, monitoring and mitigating risks, dignity and respect and governance. At this inspection, the provider had made significant improvements and was no longer in breach of these regulations.
For this assessment, the service has received a rating of good for all quality statements assessed. This means the overall rating for the service has changed to good.
People's experience of the service
Updated
23 April 2025
We received mainly positive feedback from people who lived at the service, their relatives, and staff. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
People told us they felt safe living at the service. They were comfortable around staff and felt staff were caring and competent in their roles. People told us there were enough staff available and they knew them well. People also knew the managers and felt able to raise any concerns if they needed to.
People and relatives were encouraged to give feedback about their experience of the service. People were supported to make choices and decisions, and relatives were involved in their family member’s care as necessary.
We saw staff listening to people, offering choice and giving them time to respond. People had access to activities and contact with people who were important to them.
People told us staff were kind, caring and compassionate. A person told us, “Staff are brilliant.” Another person said, “[Staff] are good.” A relative told us, “I feel [staff] do care about [my relative]. [They are] always up and dressed, and [their] hair is always brushed.”
Staff followed infection control guidance. A person told us, ”[The service] is clean and tidy.”
People’s care was assessed and reviewed regularly or as their needs changed. A person told us, “Staff do ask me and I know they keep up with my health, its been quite complex.”
Staff treated people with respect and asked for people’s consent before providing care. A relative said staff were respectful and called the person by their preferred name.
People were able to maintain their independence.
People and relatives told us the provider was responsive to feedback, a relative said, “If I've had concerns I've approached the staff and manager about them a couple of times. They do try to sort things. I’m happy with [my relative’s] care, they have been here over a year, and the staff will always have a quick chat with me”. Another relative told us,” I have no complaints. The staff are caring and the manager has been really helpful”.
The provider carried out checks to ensure people were receiving a good service.