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Inspection Summary


Overall summary & rating

Good

Updated 21 October 2017

Lynton Terrace provides residential and personal care for up to 10 adults with mental health needs. There were 10 people living at the service at the time of our inspection.

At the last inspection on 17 November 2015, the service was rated Good. At this inspection we found the service remained Good.

Lynton Terrace is part of Hestia, a large charitable organisation that provides support for a range of people, such as older people, young people, people with disabilities and mental health needs.

There was a registered manager in post at the service at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems and processes in place to protect people from the risk of harm. Checks were carried out during the recruitment process to ensure only suitable staff were employed. There were enough staff on duty to meet people’s needs.

There were arrangements in place for the safe management of people’s medicines and daily checks were undertaken.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were suitably trained, supervised and appraised. People’s nutritional needs were met, and they were involved in devising their menus.

Staff were caring and treated people with dignity and respect. Care plans addressed each person’s individual needs, including what was important to them, and how they wanted to be supported.

People were fully involved in undertaking activities of their choice, both in the home and the community. People were cared for in a way that took account of their diversity, values and human rights.

People living at the home, their relatives, staff and other stakeholders told us that the registered manager was approachable and supportive. People and their relatives were supported to raise concerns and make suggestions about where improvements could be made.

The provider had effective systems in place to monitor the quality of the service and ensure that areas of improvement were identified and addressed. The registered manager kept themselves informed of developments within the social care sector and cascaded important information to the rest of the team.

Inspection areas

Safe

Good

Updated 21 October 2017

The service remains safe.

There were arrangements in place for the safe management of people’s medicines and daily checks were undertaken.

Staff were aware of the risks to people’s safety and supported them to manage these risks.

Staff were aware of safeguarding procedures and worked with the local authority’s safeguarding team to investigate concerns raised.

There were enough staff available to provide timely support and ensure people’s safety.

Effective

Good

Updated 21 October 2017

The service remains effective.

Staff received the training and support they needed to care for people.

People had consented to their care and support. The service had policies and procedures in place to assess people’s capacity, in line with the Mental Capacity Act (2005).

People were supported to make choices about the food they wished to eat and staff respected these choices.

Staff supported people to access healthcare services and liaised closely with healthcare professionals.

Caring

Good

Updated 21 October 2017

The service remains caring.

Feedback from people and their relatives was positive about both the staff and the registered manager.

People and their relatives said the staff were kind and caring. Staff were aware of people’s preferences and interests and involved them in decisions about their care and support.

People’s diversity, values and human rights were maintained. People were supported with their individual needs.

Responsive

Good

Updated 21 October 2017

The service remains responsive.

People’s individual needs were met when their care and support was being assessed, planned and delivered.

A range of activities were arranged that met people’s interests both at the service and in the community.

Complaints were investigated and responded to appropriately.

Well-led

Good

Updated 21 October 2017

The service remains well led.

The service regularly conducted satisfaction questionnaires of people and their relatives. These provided vital information about the quality of the service provided.

People and their relatives found the registered manager to be approachable and supportive.

There were regular meetings for staff and people who used the service, to ensure that everyone was involved in the running of the home.

There were systems in place to assess and monitor the quality of the service.