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Inspection Summary

Overall summary & rating


Updated 27 September 2019

About the service

Talgarth Road is a residential care home providing personal care to people with mental health conditions. The service can support up to 10 people and there were nine people using the service at the time of the inspection. The home is a four-storey domestic property with a small rear garden.

People’s experience of using the service and what we found

People were provided with a safe and supportive environment. Staffing levels were arranged to enable people to have the support they needed from a staff member to attend appointments and other meetings.

People were supported by staff to receive their prescribed medicines. Where applicable people managed aspects of administering their medicines with guidance and monitoring from staff.

People were encouraged by staff to tidy their rooms and take part in cookery sessions. Staff motivated people to be as independent as possible in line with their training about how to effectively support people with mental health needs.

People were involved in the planning and monitoring of their care and support. Staff worked with people to ensure they understood their health care needs, attended appointments and adhered to guidance from health care professionals.

People and staff had developed positive relationships and we observed good interactions during the inspection. One person told us they particularly enjoyed their cooking sessions with a staff member. Another person was working collaboratively with a senior support and review worker to train interested parties about the value and benefits of co-production. People were treated with respect.

People were supported to engage in a wide range of meaningful activities within the service and in the wider community, for example day centre resources, exercise groups and adult education classes to promote their emotional and physical wellbeing. Staff encouraged people to maintain valuable friendships and relationships.

There were clear systems in place to provide people with information about their rights and entitlements living at the service, for example people knew how to make a complaint.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were consulted about how the service should be operated through residents’ meetings and co-production to organise social events.

People received their care and support from staff who felt well supported by the provider and the registered manager. Relatives felt assured their family members lived in a service that was managed in a competent and open manner.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 27 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 27 September 2019

The service was safe.

Details are in our safe findings below.



Updated 27 September 2019

The service was effective.

Details are in our effective findings below.



Updated 27 September 2019

The service was caring.

Details are in our caring findings below.



Updated 27 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 27 September 2019

The service was well-led.

Details are in our well-led findings below.