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Archived: In Chorus Domiciliary Care Services

Wessex House, Upper Market Street, Eastleigh, Hampshire, SO50 9FD (023) 8064 4920

Provided and run by:
In Chorus Limited

All Inspections

3 March 2014

During a routine inspection

One person using the service told us "they help me do things that I like to do in the community including going shopping and going to the pub. I am very happy".

Care plans were person centred and documented people's wishes in relation to how their care was provided. Staff members understood how people expressed their needs and wishes about how they wanted to be supported with their care. Staff knew exactly how each person communicated which meant people's wishes were understood and respected.

Records that we looked at evidenced that people were involved in choosing how and when they wanted their care and support. This indicated that people were involved in planning their care on a daily basis.

Reviews were not completed following every incident involving people using the service. There was not any evidence of risk assessments being reviewed following an incident within the service.

In this report the name of a registered manager appears who was in post but on a period of leave. The service was managed by the company director's and other registered manager's from other services. The manager we spoke to during the inspection was a registered manager from the residential service.

A manager we spoke with told us "we gather as much information as possible to try and ensure the continuity of care and to ensure their needs are met. We gather information from the community nurse, care manager, social workers, parents and most importantly from the client".

3 January 2013

During a routine inspection

During our visit to the office we spoke to four people who used the service and one family member. People told us that the staff treated them well and respected their wishes. They told us that they were able to make decisions and have choice about their own lives. We saw that people's preferences were clearly detailed in their care plans. People told us that they knew the staff, manager and directors very well and felt confident to raise issues should any arise.

We were told that the staff were well trained and knowledgeable. We checked staff records and found that staff could access further training together with regular on going education. We saw staff records of regular supervision and appraisal. This ensured that staff were competent to provide people with appropriate care and support.

The provider has good systems of checking the standards of care and support were maintained. They had a regular system of reviewing records and also the care and support provided.

All new staff received a six month induction programme and further training. They also received supervision and appraisal. These ensured that the staff were supported to provide appropriate and skilled care.

23 January 2012

During a routine inspection

Following the visit we spoke with two of the five people who use the service by phone. Both told us that staff treated them well and said they were able to make decisions about the support they received. People said they received the care and support they needed in the way that they wanted it to be provided. One person told us the staff 'know what my needs are and meet them very well'.

One person we spoke with said he felt safe when staff were supporting him and was confident that staff would respond appropriately to any concerns they raised. People said the manager regularly asked them how things were and whether they had any concerns. People told us they were able to raise any concerns with the manager and were confident that action would be taken to resolve the issue.