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North Hants, Beds and Bucks Domiciliary Care Office

This service was previously registered at a different address - see old profile

We have not inspected this service yet

Inspection summaries and ratings at previous address


Overall summary & rating

Good

Updated 14 February 2019

About the service:

Royal Mencap Society - Oxford are a domiciliary care agency (DCA). The service provides personal care services to people living with learning disabilities in supported living arrangements. At the time of our inspection 15 people received personal care as the regulated activity.

What life is like for people using this service:

People received compassionate support from caring and committed staff. People told us staff were kind and respectful and treated people with dignity and respect. Staff knew what was important to people and ensured people’s confidentiality and privacy were respected and their independence was promoted.

People were supported to access health services when required. People complimented the continuity of care provided by skilled and competent staff. Staff spoke positively about the support they received from the registered manager. Staff had access to effective supervision.

People received support that met their needs and was in line with care plans and good practice. People were supported to maintain good diet and hydration. People's rights to make their own decisions were respected.

The provider followed safe recruitment processes. Staff understood their responsibilities in relation to protecting people from the risk of harm. Where risks to people had been identified, assessments were in place and action had been taken to manage these risks. People received their medicine as prescribed.

The service was well run. Staff and the registered manager shared the visions and values of the service and these were embedded within service delivery. There were systems to assess the quality of the service provided. Learning from audits took place which promoted people's safety and quality of life.

Rating at last inspection:

Good (report published 19 October 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

More information is in Detailed Findings below.

Inspection areas

Safe

Good

Updated 14 February 2019

The service remains safe.

Details are in our findings below.

Effective

Good

Updated 14 February 2019

The service remains effective.

Details are in our findings below.

Caring

Good

Updated 14 February 2019

The service remains caring.

Details are in our findings below.

Responsive

Good

Updated 14 February 2019

The service remains responsive.

Details are in our findings below.

Well-led

Good

Updated 14 February 2019

The service remains well-led.

Details are in our findings below.