The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Blossoms Supported Living - 1-6 Whiteways Terrace

North Road, Queenborough, Kent, ME11 5EQ 0800 917 7045

Provided and run by:
Blossoms Care Services Limited

All Inspections

14 May 2013

During a routine inspection

The service comprised six new build terraced houses adjacent to one another. We found there was access to all of the houses at the rear of the properties, and this provided a safer environment for people accessing their houses on a busy road. The service provided a small outbuilding which contained an office for support staff and the manager. This meant that people receiving the service could talk to the manager or support staff in private, and not in front of other house mates.

We met three people receiving support, and visited one of the houses. People spoke positively about the support they were given with comments such as: 'I feel very well supported'; 'The staff do a very good job'; and 'The staff are all wonderful!'

We visited the company's head office and looked at three staff recruitment files, and complaints records. These had been accurately completed.

We found that people were supported by staff with activities of their choice and with everyday living. This included items such as maintaining their personal hygiene; preparing meals; managing finances; and travelling in the community.

We talked with three health and social care professionals who spoke positively about their liaison with the management and the staff's competence. One person said 'I am pleased with how the staff have supported people, and have adapted to providing the right levels of care for individual people.'

7 June 2012

During a routine inspection

The service had six houses with a maximum of three people living in each house. Some houses had only one or two people living in them. The visit was carried out by one Inspector over two hours, with some time spent at the Head Office and some time at the supported living houses.

We (i.e. CQC) visited two of the houses and talked with two people living in them.

They both said that they were 'happy' living there, and liked the staff who supported them. One said that he was proud of the progress he had made since he had been having supported living. Both people were keen to show the Inspector things they had been working on to develop their individual living skills.

17 March 2011

During a routine inspection

People said they liked the new premises very much, and enjoyed living in their own homes. They said that the staff 'looked after them very well'.

People expressed their enjoyment in being able to make their own decisions about day to day living, and were proud of how they had developed their skills during the previous year.