Westholme Care Home Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The leadership team assessed people’s needs, and all information was uploaded to the electronic system. Staff used handheld devices and could easily see information about people’s needs including when there were changes. Relatives told us they were involved in planning and reviewing people’s care. Staff said handovers were managed well to keep them up to date about important information. People said staff were knowledgeable about their needs. A person said, “The staff all seem to know what they are doing.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Managers used national tools to assess people’s needs and risks including looking at risk of weight loss and skin health. Staff understood people’s dietary requirements and made sure they supported people to eat and drink at regular intervals throughout the day. Policies reflected national legislation and up to date guidance, including CQC’s right support, right care, right culture.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to attend health appointments and staff made sure appropriate referrals were made, for example to physiotherapy and occupational therapy. A chiropodist visited the home every few weeks to support people’s foot care.

All meals were prepared at the service and were nutritionally balanced. Staff supported people to exercise at the home where possible.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Where people were at risk staff knew to monitor people’s health and record outcomes. For example, staff regularly weighed people, and recorded what they ate and drank, and their portion sizes. Staff monitored the health of people’s skin to reduce the risk of developing pressures sores.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff considered consent throughout their caring tasks, and this was also evident in care plans. The managers had completed Mental Capacity Act assessments and completed best interests’ decision making alongside relevant people. Staff completed Mental Capacity Act training and documented consent consistently.