Westholme Care Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Everyone said the staff were kind and caring and protected their dignity. A person said, “If I am feeling sad, they will cheer me up.” Another person said, “They are very caring and very nice.” A third person said, “I can get tense, but the staff will put me at ease.”

A relative said, “I am more than happy with the care provided and would rather travel to visit than move [my relative] away from the home.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service recognised and celebrated events that were important to people and special occasions. Staff went out of their way to make sure people received presents for their birthday.

The cook adapted meals to meet people’s needs. A person preferred to use chopsticks and the cook made sure the food items were in line with the person’s cultural preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People had choice over their own routines. People chose when and where to eat their meals, and when to have a shower or bath. A person said, “I can do what l like when like.” A relative said, “The staff respect [my relative]. They seem to keep him independent.” Staff supported a person who planned to move into their own flat to develop and maintain independent living skills.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote the wellbeing of their staff.

Although policies were in place, and staff were supported by managers through supervision and team meetings, the provider needed to do more to explore staff well-being and feedback on an ongoing basis to review deployment and staff support.