Hadleigh Court

Updated 6 November 2025

Date of assessment 18 to 27 November 2025.

Hadleigh Court is a residential home that provides accommodation for up to 31 people who require support with personal care. At the time of our assessment, 19 people were living at the service. The service specialises in supporting people over 65 years old, living with dementia and mental health conditions. We visited the service on 18 and 19 November 2025.

At our last assessment, we rated the service requires improvement. At this assessment, the service remains requires improvement. There was a continued breach of 2 regulations in relation to safe care and treatment and good governance.

People’s risk assessments were not always completed correctly based on their individual needs and history, some people’s care plans contained out of date medical information or lacked detail about how to manage risks. Medicines administration systems were not always managed safely and records relating to fluid intake and repositioning were inconsistent. This exposed people to the risk of harm. The provider recognised that care for people living with dementia was not always provided in line with best practice and was taking action to improve this.

The service had been through significant change since our last assessment, including changes in management and senior staff. The changes in leadership over a short period of time impacted the quality of oversight and culture of the service.

The provider had made some improvements since our last assessment and was no longer in breach of 2 regulations in relation to consent and staffing. The provider had made some improvements to the environment and work was ongoing to ensure all risks were identified and well managed.

The provider had a clear plan for improvement and the culture they wanted to create. They were working to understand the needs of people and develop a strategy for the service. At the time of this assessment, the provider was working with the local authority to ensure good continuity of care going forward.

Staff gave positive feedback about the changes in the service. One staff member said, “Everyone is pulling in the same direction, and the morale and culture has improved. A lot of it happened quickly, but I think once all the changes are made it will be better here."

Updated 6 November 2025

People’s relatives told us their loved ones were safe at Hadleigh Court and that they felt comfortable raising concerns. Relatives commented on improvements to the environment and cleanliness of the service, and felt the atmosphere was calmer. They felt staff were well trained and offered people good support and choices about how they received care. People’s relatives told us staff were friendly, caring, and treated people with dignity and respect. One person’s relative told us, “They treat [relative] with dignity and respect by giving them options, being patient and not rushing them. They respect [relative’s] independence.” A second relative told us, “The staff are very nice, they are so lovely with [relative].”

We observed warm interactions between staff and people and staff were quick to respond to people’s needs. We received mixed feedback from people’s relatives about activity provision; people’s relatives felt what was provided was of good quality with some individual members of staff going the extra mile. For example, one member of staff arranged a birthday party for one person and facilitated it outside of their usual working hours. However, other people’s relatives felt there were times their relative were bored, with little stimulation.

Most people’s relatives told us communication had improved since the new nominated individual (the providers representative) was appointed, and they felt positive about changes at the service. One person’s relative said, “The best thing is the knowledge that [relative] is safe, warm and not distressed.