New Otley Road Medical Practice

We carried out an announced comprehensive inspection at New Otley Road Medical Practice on 3 and 4 August 2023. Overall, the practice is rated as good.

Safe - good

Effective - good

Caring - good

Responsive - good

Well-led - good

Following our previous inspection on 14 November 2019, before the provider registration moved to this location, the practice was rated as good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for New Otley Road Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection due to the change in location of the practice.

How we carried out this inspection

This included:

• Conducting staff interviews using video conferencing.
• Completing clinical searches on the practice’s patient records system and discussing findings with the provider.
• Reviewing patient records to identify issues and clarify actions taken by the provider.
• Requesting evidence from the provider.
• A shorter site visit.
• Reviewing staff questionnaires.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• What we found when we inspected.
• Information from our ongoing monitoring of data about services.
• Information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We found that:

• The practice provided care and treatment in a way that kept patients safe and protected them from avoidable harm.
• Safeguarding was regularly reviewed at practice meetings. The practice had clear policies and protocols in place to safeguard vulnerable children and adults. Staff we spoke with knew how to identify and report safeguarding concerns.
• Patients told us that staff treated patients with kindness and respect and involved them in decisions about their care and treatment.
• The team were culturally competent and understood the challenges faced by the patient population. The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider should:

• Take steps to provide steroid cards to all patients with asthma who are prescribed 2 or more courses of rescue steroids.
• Continue to take action to improve the uptake of childhood immunisations and cancer screening uptake at the practice.
• Continue to take action to review and respond to the GP Patient Survey to meet the needs of, and improve the caring experience, for patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care